AudioCodes

Like other enterprise endpoints, meeting room devices face security threats and need the same Zero Trust rigor.

Read our latest blog to discover how AudioCodes’ MDEP-based RXV200-B05-ES brings Microsoft-backed Android security and streamlined management to Microsoft Teams Rooms.

👇Link in the first comment.👇

A look back at Genesys Xperience 2026 in Las Vegas!🎰

Over three days, our team joined CX leaders, technology experts, Genesys customers and ecosystem partners for conversations about scaling AI and modernizing enterprise voice.

At our booth, we showcased AudioCodes Live Platform, real-time voice translation, trusted outbound in-app calling and Bring Your Own Carrier.

It’s always a pleasure meeting all of you at these incredible events. We hope to see you again soon!👋

In the meantime, here are a few lovely moments from the event.📸👇

Kicking off the holidays with a very colorful toast, together with our HQ employees!

We hope you still have room for the holiday dinner. 😉

AudioCodes wishes all our employees and their families a happy Rosh Hashanah! 🍏🍯

Tell us in the comments - what do you wish for yourself in the year ahead? 💕

When a Voice Provider Exits the Market, the Easiest Question is: “What Do We Replace it with?” 🔄


The better question is: “What should our voice strategy become?”

Lumen’s recent decision to stop new sales and renewals of enterprise voice services gives organizations a timely opportunity to reassess their architecture, protect existing investments and plan a practical path forward.

That may mean introducing new providers, cloud services, platforms like Microsoft Teams, Webex or Zoom, and Voice AI - without replacing everything at once.

Our latest blog outlines 5 questions to guide you through the transition.

👇🏻Read it now - link in the first comment. 👇🏻

That’s a Wrap from ScanSource Partner First 2026!📸

Over two days in Nashville, the event brought together North American channel partners, VARs, MSPs, system integrators, IT consultants, technology decision-makers and vendors.

Events like this are a strong reminder that partner ecosystems are built through real conversations, practical education and shared growth opportunities.📈

Our team had a great time meeting with partners, both old & new, and showcasing AudioCodes solutions at the booth.

Thank you to everyone who connected with us at the event.🙌

Cloud Call Recording is Entering a New Chapter. ☁️


It’s no longer just about retaining conversations for compliance.

It’s also about helping enterprises better understand what those conversations reveal.

AI-powered transcription and analytics can turn Microsoft Teams recordings into actionable insights for customer service, sales, quality management and more.

That means enterprises need recording platforms built not only for compliance, but also for governance, security, scalability and AI readiness.

Our latest blog explains how AudioCodes Interaction Insights brings secure Microsoft Teams compliance recording together with AI-powered analysis for unbeatable business insights.

👇🏻Read it now - link in comments. 👇🏻

הדור הבא של מוקדי השירות ב-Teams מקבל שכבת AI קולית!

לאחרונה, הפתרון הייחודי שלנו, Voca CIC, קיבל הסמכה ממיקרוסופט עבור שילוב סוכני AI קוליים ב-Microsoft Teams, לצד ההסמכה הקיימת להפעלת מוקדי שירות על גבי Teams.✅

הסוכן הקולי יכול לשמש כמענה ראשוני לשיחות נכנסות, להבין את מטרת הפנייה, לספק מידע, לבצע אימות ולנתב את השיחה בהתאם לצורך.

אבל החלק החשוב באמת הוא ההמשכיות: כאשר השיחה עוברת לנציג אנושי, המידע שנאסף עובר איתה.

👇כל הפרטים בכתבה החדשה של TechTime - לינק בתגובות.👇

PSTN margins are shrinking, and basic voice services no longer deliver the profits they once did. 📉

Forward-thinking providers and partners are turning to value-added communications tools – like AI-powered contact centers, analytics and meeting intelligence – to drive growth.

Discover how bundling these solutions with connectivity can help you access lucrative new revenue streams and keep your offering relevant in a cloud-first world.

We’ll show you how to multiply your margins and stay competitive in a rapidly evolving market.

⬇️Read our blog to learn more - link in comments. ⬇️

Replacing critical voice infrastructure is always an operational challenge, not just a technical one.

For Deutsche Telekom, this meant keeping Mobile for Microsoft Teams running without interruption for enterprise customers while migrating to a new, fully 3GPP-compliant architecture.

Working closely with Deutsche Telekom, AudioCodes delivered a seamless migration using Mediant Cloud Edition SBCs and One Voice Operations Center.

✅ No service outage.
✅ No configuration changes for end customers.
✅ And no compromise on quality.

👇🏻 Use the link in comments to learn more about Deutsche Telekom’s migration story.👇🏻

A Look Back at Last Week’s Contact Centre Summit VIC 2026 in Melbourne!📸

From live demos to stage discussions, we connected with CX and contact centre leaders across Australia & New Zealand to explore how Voice AI can support better customer journeys and stronger agent outcomes.

A key highlight was the “Turning Insights into Strategy to Improve Customer & Agent Outcomes” panel, where the discussion focused on feedback, data and practical CX improvement.

One theme stood out: data creates value when it helps teams automate routine inquiries, reduce wait times and give agents the context they need.

Thank you to everyone who visited our booth and joined the conversation, see you at our next events! 🤝