Pomeroy

Unlock smarter service with Pomeroy’s SmartField, powered by BanzAI™! 🚀

This innovative solution blends AI-assisted triage with seamless onsite support. Get ready for a data-driven approach to field service!

BanzAI interprets requests, gathers context, and guides decisions on remote actions or when to deploy onsite.

With SmartField, ServiceNow FSM takes the lead on field work orders, scheduling, and technician workflows. 📅🔧

Need on-site help? SmartField equips our technicians with essential diagnostics, skill requirements, and parts info. They'll be prepared and ready to resolve issues efficiently!

What the service desk sees is just part of the story. Most of the disruption happens before the ticket is even created.

IT fixes the issue in 11 minutes. But that employee spent 40 minutes figuring it out first.

The dashboard shows 11, but the business feels 51.

Read more: https://buff.ly/osLkGWM

🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗶𝘀 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲’𝘀 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆, 𝗯𝘂𝘁 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘀𝗵𝗼𝘂𝗹𝗱𝗻’𝘁 𝗵𝗮𝘃𝗲 𝘁𝗼 𝗳𝗮𝗰𝗲 𝘁𝗼𝗱𝗮𝘆’𝘀 𝘁𝗵𝗿𝗲𝗮𝘁𝘀 𝗮𝗹𝗼𝗻𝗲.

Cybersecurity Awareness Month is a great opportunity to step back and ask: 𝘈𝘳𝘦 𝘸𝘦 𝘴𝘪𝘮𝘱𝘭𝘺 𝘳𝘦𝘢𝘤𝘵𝘪𝘯𝘨 𝘵𝘰 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘦𝘷𝘦𝘯𝘵𝘴, 𝘰𝘳 𝘢𝘳𝘦 𝘸𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘮𝘰𝘳𝘦 𝘳𝘦𝘴𝘪𝘭𝘪𝘦𝘯𝘵 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴?

Pomeroy helps organizations strengthen security across identities, networks, endpoints, cloud environments, and data through cybersecurity advisory, Zero Trust strategies, managed security operations, and AI-powered automation.

The goal is simple: 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗿𝗶𝘀𝗸 𝘀𝗼𝗼𝗻𝗲𝗿, 𝗿𝗲𝘀𝗽𝗼𝗻𝗱 𝗳𝗮𝘀𝘁𝗲𝗿, 𝗮𝗻𝗱 𝗸𝗲𝗲𝗽 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗲𝘃𝗲𝗻𝘁𝘀 𝗳𝗿𝗼𝗺 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗲𝘃𝗲𝗻𝘁𝘀. Learn more here: https://buff.ly/1gnZX5p

One significant insight emerging from discussions on enterprise AI governance is that most risky AI behavior is not driven by malice. Employees generally aim to enhance their productivity by summarizing documents, expediting research, drafting communications, analyzing spreadsheets, or automating repetitive tasks.

In numerous instances, employees may lack a comprehensive understanding of how AI service providers manage uploaded data, the applicable data policies, or the boundaries of organizational compliance.

Healthcare professionals are under tremendous strain as reimbursement models struggle to keep pace with clinical advancements. This lag creates challenges for organizations facing margin pressures, especially with ongoing workforce shortages.

Many systems still operate on outdated fee-for-service models that prioritize volume over value, which doesn’t align with the complexities of today’s care coordination and home-based services. For sustainable growth, we must connect reimbursement reform with technology-driven efficiencies that ensure measurable outcomes for patients.

New tech priorities emerge faster than job titles are written. Blink, and the market has moved.

⏳ By the time you’ve hired, the project’s already shifted gears. The expertise you wanted is still valuable, but the demand has changed shape.

🤔 Are you building permanent roles for temporary peaks?

🎯 Agile teams match talent to the moment, not the past. Rethink hiring. Rethink agility.

Pomeroy is transforming Field Service with SmartField!

SmartField isn’t just about fixing problems; it’s about predicting needs and optimizing visits. Powered by BanzAI™, our adaptive AI platform revolutionizes your onsite support by turning reactive break/fix scenarios into proactive, efficient operations.

With SmartField, we:
🔧 Increase first-time fix rates by up to 95%
👷‍♂️ Maximize technician utilization by up to 80%
🚍 Reduce avoidable truck rolls by up to 40%
💰 Reduce delivery costs by up to 30%

Let’s move from manual dispatching to intelligent orchestration. Improve outcomes, minimize disruptions, and keep your team focused on productive work.

🚀 Is your business moving faster than your team can ramp up?

The right skills, at the right moment, with the right context. That's what agility looks like now.

We help you build the team the work actually needs.

🎉 We are thrilled to announce that Pomeroy has been honored with the CRN 2026 Triple Crown! 🏆 This award recognizes solution providers that have achieved a spot on all three of CRN’s key lists this year:

👑 Solution Provider 500
👑 Fast Growth 150
👑 Tech Elite 250

A heartfelt thank you to our incredible team and partners for making this achievement possible! Here’s to our continued commitment to excellence together!

Experiencing unnecessary dispatches? They often stem from fragmented service info.

Requests come in from all directions. Asset records? Sometimes incomplete. Key service history? Can be MIA when it’s crunch time.

Dispatchers rely on experience to fill in the gaps. But as demand spikes, seasoned pros leave, and service scenarios become more complex, making this tougher.