Metro Transit

Call, email, text, or chat with us? The people you see here are among those on the other end of the line.

Last year alone, they helped customers plan nearly 400,000 trips over the phone, through our website, or via text and returned nearly 3,000 items. Increasingly, they are also out on the system meeting customers where they are.

As we close out Customer Service Week, we invite you to give these customer-focused members of our team a round of applause.

And if we can help you in any way, please reach out! https://www.metrotransit.org/contact-us

Armah F. is no stranger to long journeys.

In 1995, he came from Nigeria to the United States as a refugee. Nearly 20 years later, encouraged by a friend, he moved from long-haul trucking into a new career as a bus operator.

The shift from carrying cargo to carrying people brought a new sense of purpose. Instead of working alone, Armah connects with riders throughout the day. “I enjoy talking with people and meeting new passengers,” he said. “It makes the job more interesting.”

The career change has also reshaped life off the road. After years away, Armah now comes home to spend time with his family when work is over. “I get to go home to my family and sleep in my bed every night,” Armah said. He also enjoys the positive and supportive work environment and the chance to get to learn more about the place he calls home.

For those considering Metro Transit, his message is simple:
“Go for it. It’s a good job, and you get to meet a lot of people."

Are you looking for a place that provides the perfect blend of variety and stability? We’re hiring! Learn more and apply: https://www.metrotransit.org/careers

A few friendly reminders for Twin Cities Marathon runners, spectators, and all our Sunday riders!

🏃 Detours will be in effect along the marathon route. Check our Alerts page before you head out, and plan extra travel time.
🏃 Heading to the starting line Sunday morning? Park for free at the METRO Blue Line’s 30th Avenue or Fort Snelling stations and get downtown in about 30 minutes. The Green Line and several bus routes will also get you downtown well before the start.
🏃 Heading back to Minneapolis from the Capitol area? Head to the Green Line’s Capitol/Rice Street Station and catch a train that’ll have you back downtown in about 30 minutes.
🏃 Runners: On Sunday, Oct. 4, your race bib serves as your fare. Others: Purchase an All-Day Pass through the Metro Transit app or at any light rail or bus rapid transit station to take as many rides as you need for $4 or less.

🏈 Vikings fans: We’ll refuel and see you on Sunday afternoon!

Thank you to everyone who brought your questions and feedback to Franklin Ave. METRO Blue Line station yesterday!

General Manager Lesley Kandaras, Chief Operating Officer - Bus and Rail - Brian Funk, and MTPD's Outreach Team answered questions and listened to customers on how to improve service.

Stay tuned for future updates at https://www.metrotransit.org/transit-chats

As always, send your feedback any time by emailing [email protected] or by calling 612-373-3333

Could you go a week without driving? That’s the challenge presented by , which begins today.

In honor of this challenge, we introduce you to Bus Stop Coordinator Sam Adams, who hasn’t owned a car for nearly 30 years.

🚍 How do you generally get around?
The mode depends on the mission and the mood. It’s so much easier to use transit now than it was in the 1990s (when I last owned a car), and I ride whenever I can, especially the METRO A, B, and Blue lines. My south Minneapolis neighborhood, Ericsson, has excellent transit service and is very walkable and bikeable. I’m also an HOURCAR member, which helps when I want to move bulky things or visit less accessible places.

🚍 What do you enjoy most about taking transit?
I enjoy the time and space it gives me to process tasks, text, listen to music, and appreciate the beauty of the metro area while traveling.

🚍 What advice do you have for people who are unsure about taking transit?
Install the Transit app on your phone. It’s a game changer, especially when there are multiple ways to get somewhere but you want the best connection. Remember that every ride you take is a vote of confidence in your community and in the ability of people to work together.

See you tonight at the Franklin Ave. METRO Blue Line Station platform, from 4:30-5:30pm!

Share your feedback and ideas with General Manager Lesley Kandaras and other transit leaders!

Details:
Thursday, Oct. 1 | 4:30 – 5:30 p.m. - Franklin Ave. METRO Blue Line Station - platform

It's a chance to connect, learn, and shape the future – together. Hope to see you there!

Stay tuned for future updates at metrotransit.org/transit-chats

Can’t make it out? Send your feedback any time by emailing [email protected] or by calling 612-373-3333

See you tomorrow at the Eastbound Snelling Ave. METRO Green Line Station, from 5-6pm!

Share your feedback and ideas with General Manager Lesley Kandaras and other transit leaders at one of our upcoming listening sessions, coming to a station near you!

• Tuesday, Sept. 29 | 5 – 6 p.m - Eastbound Snelling Ave. METRO Green Line Station.
• Thursday, Oct. 1 | 4:30 – 5:30 p.m. - Franklin Ave. METRO Blue Line Station - platform

It's a chance to connect, learn, and shape the future – together. Hope to see you there!

Stay tuned for future updates at metrotransit.org/transit-chats

Can’t make it out? Send your feedback any time by emailing [email protected] or by calling 612-373-3333