Nelson Systems Incorporated

Happy National First Responders Day! 💙

Today we’re saying thank you to the dispatchers, firefighters, police officers and EMS crews who show up for all of us, day and night, no matter what. When the lights come on, you’re already on your way.

Know a first responder? Tag them below and thank them for all they do.

📱 Did you know? NexLog DX users can review recordings from a PC, tablet, or phone!

Need to play a call during a meeting or incident review? MediaWorks DX runs right in your web browser, with no special software to install. Access still follows your agency's permissions and network setup, so your recordings stay secure.

Not sure if your system is set up for this? Send us a message!

🎉 Happy 27th work anniversary, Tad! 🎉

At Nelson Systems, "Ask Tad" is pretty much our answer to everything. For 27 years, he's been the go-to person for our team and our customers, and we couldn't do what we do without him.

Thank you, Tad, for everything you do. Here's to you! 👏

Drop a congrats for Tad in the comments! 👇

🎧 3 quick tips for Eventide NexLog DX users!

1️⃣ Can't make out a word? Slow down playback. Pitch correction keeps voices sounding natural, and loop playback lets you replay a tricky phrase.

2️⃣ Skip the scrolling. Search by channel and start time, then use the timeline to see exactly when activity happened.

3️⃣ Turned on verbose logging for troubleshooting? Switch it off once the issue is fixed.

What's a recorder feature you couldn't work without? Tell us below! 👇

📞 What you don’t see when you call 911...

Behind every dispatcher is a recording system capturing every word of every call. Those recordings help train new dispatchers, review how calls were handled, and piece together what happened during an emergency.

Now AI helps too, automatically turning calls into transcripts and short summaries so supervisors can review faster and coach sooner.

Our team at Nelson Systems installs and supports these systems so they’re always working when it matters most. 💙

Know a dispatcher? Tag them below and say thanks! 👇

#911

Dispatchers, we want to hear from you.

What’s one thing about working in a 911 center that people outside the job would never guess?

Share your answer in the comments. We’ll be reading every one. 👇

Imagine someone asks for a 911 call from three weeks ago… and the recording isn't there. 😬

A power surge, a full drive or a backup that quietly stopped working can make that happen.

The Nelson Systems team helps dispatch centers make sure every call is recorded, saved and ready when it's needed.

When's the last time you checked yours? We're happy to help! 📞 800.851.3348

#911

October is Cybersecurity Awareness Month. 🔒

Your recording system holds some of the most sensitive audio your agency has: 911 calls, radio traffic, and evidence that may be needed for investigations or court. Keeping it secure is just as important as keeping it running.

A few simple steps go a long way:
✅ Keep recorder software up to date
✅ Use strong, unique passwords and remove old user accounts
✅ Review who has access to playback and exports

Not sure where your system stands? Our team is happy to help. Call 217-793-1042 or email [email protected].

#911

You change your car's oil every few thousand miles. When was the last time your recorder got a checkup? 🔧

Your NexLog® recorder runs 24/7, nearly 8,760 hours a year, capturing every call and radio transmission your team handles. A yearly on-site inspection catches small problems early, keeps your software current and secure, and confirms every call is being recorded.

Our annual inspection includes 15+ checks, from cleaning and fan checks to software updates, backups, and channel verification.

Already on a maintenance plan? Your inspection is included, and we'll schedule it for you. Not on a plan yet? Call 800-851-3348 to get started.

#911